Frequently Asked Questions
Everything you need to know about our hand-blown colored glass collections.
Where is Estelle Colored Glass manufactured?
Our luxury glassware is handcrafted by glass artisans in Poland, a country with a rich history of glassmaking spanning over a century.
How should I care for my colored glassware?
To preserve the brilliance and integrity of the glass, we recommend hand washing only with a soft sponge and mild detergent. Avoid the dishwasher and microwave.
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that shipping fees are non-refundable and a restocking fee may apply.
Do you offer shipping insurance for fragile items?
Yes, all orders are packaged with premium protective materials. If your order arrives damaged, please contact our support team within 48 hours with photos of the packaging and product for a replacement.
Are the colors painted on or infused in the glass?
Our vibrant colors are infused into the molten glass during the blowing process, ensuring that the jewel-toned hues will never fade or peel over time.
What is the typical processing time for orders?
Standard orders typically ship within 3-5 business days. During peak holiday seasons or special collection launches, processing may take up to 7-10 business days.